TD · 5 days ago
Business Process Manager I - Collections/Recovery Documentation & Quality Support
Jacksonville, Florida
Full-time
Onsite
Senior Level
$72K/yr - $108K/yr
5+ years expTD Bank is one of the world's leading global financial institutions, and they are seeking a Business Process Manager I. The role involves managing communication and procedure content for Collections & Recovery, ensuring quality and timeliness of documentation, and driving process improvements.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Leads a team of professionals and may be accountable for leading projects within a business area
Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
Responsible for 25 processes of medium complexity
Understands and contributes to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Qualification
Required
Bachelors degree
5+ years bank operations experience
Strong PC skills including but not limited to Microsoft Suite software
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
Expert level requiring advanced business knowledge
Ability to consult on the largest and most complex projects
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Demonstrated leadership skills
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
2026-01-11
Winnipeg Free Press
2026-01-09
2026-01-06
Company data provided by crunchbase