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Latham & Watkins · 5 days ago

Operations Center Analyst

Las Vegas, NV

Full-time

Hybrid

Mid Level

$80K/yr - $95K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Operations Center Analyst will work with the global helpdesk to resolve issues, escalate incidents, and develop relationships with subject matter experts to ensure effective technology monitoring for infrastructure and applications.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Working closely with members of the Systems Operations team to provide efficient procedures and communications to streamline processes and satisfy various department needs for issue remediation

Assisting the supervisor and core infrastructure and business technology teams in creating regular performance and system capacity reports for updates to senior management on system capacity for budgeting and forecasting

Identifying and recommending opportunities for Continual Service Improvement for key services alongside Event, Problem, Incident, Change Management, and Technology Operations best practice activities

Initiating maintenance and troubleshooting by responding to alerts, investigating issues, and analyzing data to escalate problems, in addition to handling helpdesk escalations, managing scheduled maintenance, monitoring for system issues, and updating tickets promptly, logging resolutions and recommendations

Coordinating, implementing, and executing operations procedures for the technology department, collaborating on operational onboarding by developing policies, processes, and procedures to establish standard practices that optimize support and delivery for global technology staff

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

ITIL Foundation certificationMicrosoft Certified Solutions ExpertHelpdesk experienceMicrosoft technology supportVMware technologiesCollaborationMentoringProblem-solving

Required

A high school diploma or equivalent

A bachelor's degree or equivalent in Information Technology or a related field; a minimum of four (4) years of experience may be considered in lieu of a degree

A minimum of three (3) years of experience in a helpdesk, Network Operations Center (NOC), or Information Technology (IT) support role

A minimum of two (2) years of experience working with or supporting Microsoft technology components such as Windows Operation System (OS), Internet Information Services (IIS), Active Directory (AD), SQL Server, Domain Name System (DNS), etc., used to deliver software solutions and services

Preferred

Information Technology Infrastructure Library (ITIL) Foundation certification

Certifications in one or more of the following: Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified IT Professional (MCITP), VMware Certified Professional (VCP), Azure, Amazon Web Services (AWS), CompTIA, Cisco, or equivalent experience

Experience working with IT systems management ticketing support, preferably in a multi-site enterprise-scale environment

Experience with VMware NSX, Site Recovery Manager (SRM), vSAN, and other vSphere supporting technologies

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)