Technical Support Coordinator jobs in United States
cer-icon
Apply on Employer Site
company-logo

Find Great People | FGP ยท 4 days ago

Technical Support Coordinator

positionGreenville, SC
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Find Great People (FGP) is seeking a Technical Support Coordinator to ensure smooth handling of client support requests and manage ticket workflows. The role involves coordinating across teams, assisting with small account management, and supporting business development tasks.

ConsultingHuman ResourcesInformation Technology
check
Growth Opportunities

Responsibilities

Respond to and manage support tickets via Teamwork Desk
Monitor ticket queues, update auto-responses, and report on response times and ticket volume
Execute basic support tasks (e.g., photo edits, fillable PDFs, minor WordPress updates)
Coordinate complex tasks with internal teams or contractors
Schedule DNS requests and oversee emergency support as assigned
Gatekeep tickets to ensure proper scoping before assignment
Manage and track support tickets assigned to others
Scope larger support projects and prepare estimates for projects over $1,000
Debrief completed support projects and maintain communication with account managers
Process inbound leads and conduct initial discovery calls
Maintain CRM accuracy and assist with proposals and client communication
Provide account management for small accounts, including invoicing and service oversight
Serve as first point of contact for inbound calls
Assist Client Success team with invoicing audits and other tasks
Handle client mailings and general office support as needed

Qualification

WordPressCRM systemsProject managementTeamwork DeskCustomer serviceMultitaskingOrganizational skillsCommunication skills

Required

Strong organizational and multitasking skills
Excellent communication and customer service abilities
Familiarity with WordPress, CRM systems, and support ticket platforms (e.g., Teamwork Desk)
Ability to manage projects and coordinate across teams

Company

Find Great People | FGP

twittertwittertwitter
company-logo
Find Great People (FGP) is a nationally recognized talent acquisition and human resources consulting firm.
dateFounded in 1982
location
Greenville, South Carolina, USA
people-size51-200 employees
web-link
http://fgp.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Betsy Anthony
Chief Operating Officer, Senior Talent Consultant
linkedin

Recent News

London Loves Business
Rcapital acquires aerospace and defence engineering business FGP Group, securing hundreds of jobs
2024-02-05
Company data provided by crunchbase