Apply on Employer Site

QVC · 1 week ago

Regional Retail Manager - Northeast

United States

Full-time

Remote

Senior Level

5+ years exp

Ballard Designs is a home furnishings and décor company that has been offering unique products since 1982. They are seeking a Regional Manager to oversee operations, performance, and growth of multiple business locations in the Northeast region, focusing on driving sales and ensuring compliance with company policies.

Retail

Responsibilities

Overseeing the operations, performance, and growth of multiple business locations within the Northeast region

Managing teams, driving sales, ensuring compliance with company policies, and implementing strategic initiatives to achieve regional and company-wide goals

Make plan & drive EBITDA by creating an inspiring place to work and shop by delivering an exceptional brand experience

Develop and execute strategy to drive sales and build guest loyalty through store programs that include Design Services, BD PLCC, community outreach and additional corporate and regional events throughout the year

Evaluate and develop growth within the Design Services program

Lead weekly management meetings that are focused on goal setting, business plan communication and strategic analysis

Optimize management development in floor leadership, division of leadership roles, and business acumen

Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation

Work with your HR business partner and VP of Retail on recruiting, hiring, and team member relation concerns

Assess performance management through EPI’s and motivate team members through daily sales rallies, guest experiences, product knowledge and operational execution

Develop overall teamwork by increasing levels of team responsibility, using individual development plans and holding leadership teams accountable for performance

Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes

Network, interview, select and on-board new team members

Build positive working relationships with the store teams, VP of Retail, Human Resources, Retail and Operations brand partners, and other Home Office Team Members

Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload

Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities

Manage loss prevention and the execution of physical inventory

Lead weekly 1-on-1 meetings with all leaders and ensure all leaders are holding weekly touch-bases with each member of their team to support and encourage focus and a team environment that is positive, uplifting and supportive

Lead reporting Store Managers to ensure they are performing to the above standards

Qualification

Management experienceRetail operationsSales strategy developmentMicrosoft Office proficiencyPerformance managementCustomer serviceTeam leadershipCommunication skills