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The UPS Store · 3 days ago

Human Resources Generalist – Multi-Unit The UPS Store Network

Syosset, NY

Full-time

Onsite

Mid Level

3+ years exp

The UPS Store is seeking a proactive and hands-on Human Resources Generalist to support its growing multi-location retail network. The role involves managing recruitment, employee relations, and HR compliance to foster a positive culture in a fast-paced environment.

Printing

Responsibilities

Manage full-cycle recruiting — post positions, screen applicants, schedule interviews, and onboard top talent for multiple locations

Coordinate background checks, new-hire documentation, and system setup. Partner with Training & Development to ensure smooth orientation and 30/60/90-day follow-ups

Serve as the first point of contact for HR questions, support investigations, and ensure compliance with federal, state, and local employment laws (EEO, FMLA, ADA, NYS labor)

Collaborate with Office Manager to process payroll updates, manage benefits enrollment, and maintain accurate attendance and PTO records

Support annual and quarterly evaluations, document coaching and improvement plans, and track recognition and incentive programs

Maintain digital personnel files, generate reports for turnover and retention, and help implement HRIS and workforce management tools

Plan employee events, milestone recognitions, and internal communications that reinforce teamwork, respect, and accountability

Qualification

HR lawsRegulationsRecruiting experienceHRIS proficiencyGoogle WorkspaceMicrosoft OfficePHRSHRM-CP certificationCommunication skillsProblem-solving skillsOrganizational skills

Required

Strong understanding of HR laws, regulations, and best practices

Excellent communication, problem-solving, and organizational skills

Ability to manage multiple priorities with discretion and confidentiality

Proficiency in Google Workspace, Microsoft Office, HRIS, and recruiting platforms

Must be able to work on-site in Syosset, NY with occasional travel (approx. 25%)

Preferred

Bachelor's degree in Human Resources, Business, or a related field preferred

3–5 years of progressive HR or recruiting experience (multi-unit retail or service environment strongly preferred)

PHR or SHRM-CP certification a plus

Benefits

Health, dental, and vision insurance

Paid time off, holidays, and sick time

Employee discounts and performance incentives

Professional development and leadership training

Company

The UPS Store

Glassdoor3.6

With more than 5,000 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers.

Founded in 2003

Hampton Bays, New York, USA

1001-5000 employees