Green Key Resources ยท 1 week ago
Information Technology Support Technician
Melville, NY
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $60K/yr
0+ years expGreen Key Resources is seeking a motivated IT Support Technician (Level 1) to provide technical support for end users across desktop, network, and basic server environments. The role involves troubleshooting hardware, software, and connectivity issues, supporting Windows-based systems, and assisting with network and server-related tasks.
RecruitingStaffing Agency
Responsibilities
Provide Level 1 technical support for desktop, laptop, and peripheral hardware
Troubleshoot Windows desktop operating systems (Windows 7/8/10)
Support users in an Active Directory environment (join computers to domain, create user accounts, reset passwords)
Assist with standard desktop applications (Microsoft Office, Adobe Acrobat, internet browsers)
Perform basic network connectivity diagnostics and troubleshooting
Support and monitor servers, including alert monitoring and basic troubleshooting
Assist with server configurations, deployments, and migrations under guidance
Support antivirus and anti-malware solutions
Provide basic support for unified communications and VoIP systems
Document issues, resolutions, and workflows using ticketing/help desk systems
Travel to client sites as needed to provide onsite support
Prioritize and manage multiple support requests efficiently
Qualification
Required
Provide Level 1 technical support for desktop, laptop, and peripheral hardware
Troubleshoot Windows desktop operating systems (Windows 7/8/10)
Support users in an Active Directory environment (join computers to domain, create user accounts, reset passwords)
Assist with standard desktop applications (Microsoft Office, Adobe Acrobat, internet browsers)
Perform basic network connectivity diagnostics and troubleshooting
Support and monitor servers, including alert monitoring and basic troubleshooting
Assist with server configurations, deployments, and migrations under guidance
Support antivirus and anti-malware solutions
Provide basic support for unified communications and VoIP systems
Document issues, resolutions, and workflows using ticketing/help desk systems
Travel to client sites as needed to provide onsite support
Prioritize and manage multiple support requests efficiently
Windows desktop operating systems (Windows 7/8/10)
Active Directory user and computer management
Microsoft Office and common desktop applications
Knowledge of networking technologies including routers, switches, firewalls, and wireless access points
Experience with antivirus/anti-malware tools (e.g., Trend Micro, McAfee, Malwarebytes)
Familiarity with ticketing/help desk systems (e.g., Autotask, ConnectWise)
Exposure to RMM tools (e.g., Kaseya, N-Central, ConnectWise)
Ability to lift and carry up to 50 pounds
Valid driver's license and willingness to travel to various client locations throughout Long Island
Preferred
6 months to 1 year of IT technical support experience
Experience supporting Office 365 environments
Ability to manage and prioritize multiple tasks in a fast-paced environment
Familiarity with Microsoft Exchange Server and Microsoft SQL Server
Company
Green Key Resources
Green Key Resources provides career counselling.
201-500 employees
H1B Sponsorship
Green Key Resources has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Dave Singh
Partner, CIO & CTO
Michael Mirabal
Chief Financial Officer
Recent News
2025-09-17
Company data provided by crunchbase