Sartorius · 1 week ago
Field Service Engineer - Remote - Chicago Area
United States
Full-time
Remote
Mid Level
3+ years expSartorius is a growing global life science company dedicated to providing solutions for the fight against diseases. They are seeking a Field Service Engineer to deliver timely service and support for Bioprocess products, acting as a liaison between customers and colleagues to ensure customer satisfaction and retention.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Service company equipment for customers, including installations, preventative maintenance, repairs and training. Interact with customers directly to schedule appointments and complete repair services as appropriate. Provide excellent customer service at every step
Evaluate the customer’s service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule and proactively communicate to management when schedule is free of appointments
Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools
Build positive relationships with customers
Perform other related duties as required
Qualification
Required
Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training
3+ years' Field Service experience working on electrical and mechanical equipment
Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools
Experience installing equipment, wiring, or programs to meet company specifications
Ability to lift 50lbs
Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams
Experience with high voltage (400VAC plus) systems
Experience with pneumatic and hydraulic systems
Valid Drivers License and Passport
Up to 90% travel is required to support Field Service activities and can include travel outside of the region (Central US)
Proficiency with MS Office software, including Outlook, Word and Excel
Preferred
Experience with automated systems such as robotics is a plus
Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus
Benefits
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Company
Sartorius
Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. It is a sub-organization of Sartorius.
10001+ employees
H1B Sponsorship
Sartorius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (27)
2023 (14)
2022 (21)
2021 (24)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$3.21B2023-09-07Post Ipo Debt· $3.21B
1990-07-10IPO
Leadership Team
Joachim Kreuzburg
Chairman of the Executive Board | CEO
Florian Funck
Member of the Executive Board | CFO
Recent News
2026-01-16
Company data provided by crunchbase