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Marathon Health · 3 days ago

Manager, Regional Operations Training

Will County, IL

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. The Manager, Regional Operations Training plays a dual role, leading the Regional Training Coordinators and directly supporting one assigned region to ensure teammates and leaders are well-prepared and equipped for success.

Electronic Health Record (EHR)FitnessHealth CareWellness

Responsibilities

Lead, coach, and develop Regional Training Coordinators to ensure consistent, high-quality training support across all regions

Provide ongoing feedback and conduct regular check-ins focused on performance, development, and workload balance

Set clear expectations around training standards, processes, communication practices, and service levels

Foster collaboration and knowledge sharing across Training Coordinators to ensure consistent experiences and best-practice alignment

Play a pivotal role on the Regional People Team (Regional People Partner, Regional Training Coordinator, & Regional TA Partner) by leading and implementing people strategies that drive the region’s growth and success by aligning talent, culture, and performance priorities across the region

Collaborate with GMs and regional leaders to oversee onboarding for clinical and operations teammates, including orientation, shadowing, learning paths, and follow-up

Organize logistics to streamline onboarding across the region, tracking progress and serving as the central accountability point

Partner with SMEs to design, update, and deliver training programs, playbooks, job aids, and courses that reinforce best practices and support continuous improvement

Ensure training programs align with regional performance outcomes such as efficiency, compliance, quality, and engagement

Coordinate remedial training by connecting teammates to appropriate resources (e.g., system, EHR, or clinical training) and clinical mentor programs

Partner with leaders and SMEs to oversee completion of clinical competency and programs (new hire, annual, ad hoc, P3/Propel), ensuring visibility, fairness, and compliance across the region

Support change readiness by coordinating training, resources, and communication for new tools, systems, and workflows

Work with operations leaders to standardize processes across health centers, reducing variability and ensuring consistent execution

Maintain dashboards and reports to monitor training participation, competency completion, and program effectiveness

Act as a data steward by identifying trends, escalating issues, and translating insights into actionable operational improvements

Track regional issues, enter help desk tickets, and monitor resolution to ensure accountability and timely follow-through

Coordinate clear and timely communications for new systems, workflows, and initiatives; prepare leader talking points; and serve as the bridge between enterprise rollouts and local adoption

Partner with leaders to drive engagement and collaboration around teammate engagement and change initiatives to ensure long-term success

Qualification

Healthcare operationsTraining logisticsChange managementProject coordinationData trackingMicrosoft Office SuiteMicrosoft TeamsEmotional intelligenceWritten communicationVerbal communicationInterpersonal skills

Required

Bachelor's degree in Business Administration, Healthcare Administration, Organizational Development, Education, Human Resources, or related field

Minimum of 5 years' experience in operations coordination, training/enablement, or administrative/project support role, or equivalent combination of education and experience

3+ years of experience in managing and effectively leading others

Ability to travel 25% within their region, as necessary

Preferred

Experience in healthcare operations, clinical support, or corporate training programs

Demonstrated success in coordinating onboarding, training logistics, or process rollouts across teams or regions

Experience supporting change management or communication initiatives

Empathetic leader who demonstrates emotional intelligence, active listening, and a supportive approach that builds trust, psychological safety, and engagement across the team

Strategic leader who effectively balances regional needs, team capacity, and organizational priorities, making clear decisions, removing barriers, and ensuring the team stays focused on what matters most

Strong project coordination and organizational skills; ability to manage multiple priorities across regions

Excellent written and verbal communication; able to prepare clear leader talking points, teammate resources, and updates

Comfort with data tracking and reporting; ability to maintain dashboards, pull participation data, and identify trends

Strong interpersonal skills; able to partner effectively with leaders, SMEs, and teammates at all levels

Strong skills in Microsoft Office Suite (PowerPoint, Excel, Word) and Microsoft Teams, with the ability to design presentations, manage basic spreadsheet data, and support effective team communication and project coordination