Bowman Williams · 1 week ago
Tier 3 System Administrator (MSP)
Manhattan, NY
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yrBowman Williams is a cybersecurity-forward managed services team that supports a diverse mix of architecture firms, nonprofits, financial institutions, and creative organizations. They are seeking a Tier 3 System Administrator to provide support across Mac and Windows environments, troubleshoot various issues, and collaborate with teammates in a supportive culture.
Office AdministrationRecruitingStaffing Agency
Hiring Manager
Robert Woodard
Responsibilities
Provide Tier 2 support across Mac and Windows environments, both remotely and onsite when needed
Troubleshoot hardware, software, M365, Google Workspace, printing, and networking issues
Configure new workstations, upgrades, and cloud services
Assist with light project work such as network setups, server deployments, and VoIP migrations
Communicate clearly, empathetically, and confidently with end users
Create and improve internal documentation to make the team stronger and faster
Collaborate with teammates who genuinely have your back
Qualification
Required
Provide Tier 2 support across Mac and Windows environments, both remotely and onsite when needed
Troubleshoot hardware, software, M365, Google Workspace, printing, and networking issues
Configure new workstations, upgrades, and cloud services
Assist with light project work such as network setups, server deployments, and VoIP migrations
Communicate clearly, empathetically, and confidently with end users
Create and improve internal documentation to make the team stronger and faster
Collaborate with teammates who genuinely have your back
A naturally curious problem-solver who thrives with autonomy, trust, and ownership
Professional experience supporting both Mac and Windows environments
Strong communication and customer-service instincts — people matter here
Ability to prioritize, manage your workload, and ask smart questions
Based in the NYC metro area with reliable transportation for occasional onsite visits
Someone who wants to grow — technically, professionally, and as part of a team
Benefits
$1,000 home office setup credit (desk, chair, monitors — your call)
Company-issued computer (new or gently used, standardized)
Work-from-where-you’re-best policy — freedom, trust, and clear goals
No PTO tracking — take time when you need it
Paid training and certifications
Flexible maternity and paternity leave
401(k) with immediate, non-elective company contributions (fully vested day one)
Medical, buy-up options, HSA, disability, life, critical illness, accident, and cancer insurance
A team culture where collaboration is real, interests are shared, and anime references don’t raise eyebrows
Company
Bowman Williams
Bowman Williams is a staffing firm for IT managed and cloud service providers.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Davenjay
CEO
Company data provided by crunchbase