Medasource ยท 3 days ago
Helpdesk Analyst
Granger, IN
Contract
Onsite
New Grad, Entry LevelMedasource is seeking Tier 1 Helpdesk Analysts to support a Healthcare EMR/Infrastructure project at their Granger, IN location. The role involves providing helpdesk support, troubleshooting issues, and coordinating with internal support staff to ensure timely resolution of user inquiries.
Health CareMedical
Responsibilities
Provide Tier 1 helpdesk support to end users during the EMR/Infrastructure go-live
Answer inbound calls and assist users with varying levels of technical knowledge
Troubleshoot and resolve basic technical issues efficiently
Accurately document issues and requests within the intake/ticketing system
Triage and route tickets to the appropriate application, infrastructure, or technical support teams
Coordinate closely with onsite internal support staff to facilitate timely issue resolution
Qualification
Required
Previous Helpdesk experience at a Tier 1 level support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Comfortable working 12-hour shifts in an onsite go-live environment
Preferred
Healthcare IT or hospital experience is a strong plus, but not mandatory
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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