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Perdue Farms · 10 hours ago

IT Support Specialist I

Salisbury, MD

Full-time

Onsite

Entry Level

$18/hr - $27/hr

1+ years exp

Perdue Farms is a family-owned food and agricultural business dedicated to creating a supportive and inclusive environment. They are seeking an IT Support Specialist I to provide timely Tier One support to users, ensuring effective communication and problem resolution while assisting in training and maintaining technical knowledge.

Food and Beverage

H1B Sponsor Likely

Responsibilities

Handle calls for the Customer Service Desk in a professional, fast, effective and efficient manner stressing customer service

Functions as part of a team consisting of IT personnel, user department personnel, selected outside vendors, and customers

Uses the Quality Improvement Process by adherence to the “Four Absolutes of Quality” and by implementing the fourteen (14) Quality Improvement Process steps

Effectively communicate problems/issues/outages with other Service One associates and management

Monitors escalations and Halo tickets

Assists in the training of new associates

Assists in writing and updating procedures or work flow

Assists in maintaining accuracy and relevance of the technical knowledge base

Continuously expands technical skills and share technical knowledge with team members

Keeps up-to-date on computer technology by completing on-line CBT courses and Service Desk Analyst certification

Assists with PC hardware maintenance as needed

Assists with software maintenance and installation. This will include Microsoft operating systems, assorted Perdue approved applications, ODBC drivers, dll and required registry settings

Assists with the installation including hardware and software installation of new Perdue Computers

Repairs and rebuild Company computer assets

Assists with special software installations and upgrades as required (typically off-hours installs)

Delivers a high percentage of first contact resolution (FCR) for Tier One technical issues through the utilization of documented processed and procedures

Other assignments or projects as assigned

Qualification

IT support experienceService desk softwarePC hardware maintenanceMicrosoft operating systemsTechnical certificationsCustomer service skillsOrganizational skillsProblem-solving skillsCommunication skills

Required

Associates degree in Computer Science, Information Technology, Electronic Technology or Business Management or in lieu of a degree, relevant experience may be considered

1+ years of IT experience in a corporate environment

Must have working knowledge of service desk/problem management software, such as Halo, and ability to manage, maintain and utilize features

Knowledge of service desk concepts and procedures in logging, tracking, escalating and resolving problems/issues

Excellent customer services skills

Must be willing to travel occasionally to attend training or seminars

Must be able to demonstrate effective organizational skills, attention to detail and task management

Ability to handle high pressure needs in a calm, respectful and efficient manner

Strong verbal and written communications skills

This position must be able to effectively interact with all levels within the Company, including technical and non-technical individuals

Excellent organizational skills with the proven ability to prioritize multiple incidents, ranging from low to medium complexity

Should be a self-motivated problem solver with experience in diagnosing issues and working them through to resolution

Preferred

Bachelor's degree

Industry recognized technical certifications, such as A+ and/or MCP. Willing to pass A+ certification test within 12 months

Basic knowledge of telecommunication (VoIP, IP, Ethernet, LAN/WAN) and wireless equipment

Benefits

Medical/Rx

401(k) with employer match after 1-year

Critical illness

Accident insurance

Dental

Vision

Life insurance

Optional group life insurance

Short-term and long-term disability protection

Flexible spending accounts

Paid time off

Company

Perdue Farms

Glassdoor3.6

Perdue Farms is dedicated to enhancing the quality of life for everyone we touch through innovative food and agricultural products

Founded in 1920

Salisbury, Maryland, USA

10001+ employees

http://www.perduefarms.com/

H1B Sponsorship

Perdue Farms has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (6)

2022 (2)

2021 (1)

2020 (4)