Encore Talent Solutions · 2 days ago
Provisioning Specialist
Ashburn, VA
Full-time
Onsite
Mid Level
$65K/yr - $90K/yrEncore Talent Solutions is currently seeking a Provisioning Specialist who will be responsible for the implementation of network services globally. The successful candidate will manage customer and vendor relationships throughout the implementation lifecycle of fiber and copper based ethernet circuits and other services.
Staffing & Recruiting
Hiring Manager
Conner Sullivan
Responsibilities
Lead provisioning efforts to ensure delivery of circuits and services
Manage delivery intervals, processes & escalate accordingly
Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule
Effectively interface with customers and vendors and management for updates and statuses
Conduct calls with customers to review key milestones and assess requirements/special needs
Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time
Independently manage customer expectations and resolve conflict with minimal input from supervisor
Ability to interpret the needs of the customer to provide excellent customer care and service
Maintain and continually update internal tracking spreadsheets and documents
Produce weekly reports on individual project status
Qualification
Required
Advanced Provisioning/Project Management skills
Strong proficiency in Microsoft Office products
Intermediate to advanced skills in Microsoft Excel and Word, including:
Creating and understanding formulas
Summing rows and calculating averages
Maintaining consistent data formatting
Extensive experience using SharePoint
Excellent time management skills
Precise organizational skills
Ability to retain transferred knowledge
Excellent interpersonal skills required
Superior written and oral communication skills
Preferred
Experience in telecom or technical project management is highly desired
Company
Encore Talent Solutions
The more you’ve been looking for.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase