Apply on Employer Site

ALKEME Insurance · 2 days ago

Employee Benefits Account Manager

Boston, MA

Full-time

Hybrid

Mid Level

3+ years exp

ALKEME Insurance is an innovative company providing a wide variety of policies and risk management tools. The Employee Benefits Account Manager will be responsible for maintaining and strengthening relationships with clients and brokers, managing the insurance renewal process, and delivering excellent service to ensure client satisfaction.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Hiring Manager

Bryan Krajeski

Responsibilities

Responsible for handling a specific block of mid to large sized corporate employer group clients

Develop and maintain strong, ongoing relationships clients within the retail and/or wholesale book of business; Act as the subject matter expert on self funded clients and stop loss coverage coverage, contracts, etc

Anticipate brokers and/or clients’ needs and identify the strategies to solve any arising issues

Keep clients and brokers informed of appropriate industry trends and various cost containment programs available to them

Work with Account management team to develop and execute strong broker and/or client Strategy Plans as defined

Proactively ensure satisfaction of customers through routine conference calls and visits

Participates in broker and/or client conference calls and meetings for customer, prospect or internal groups ensuring preparedness for all client calls, pre-call meetings are achieved internally, and all internal group members are proactively advised of client needs, open issues or concerns and utilizes a pre-set agenda for all calls/meetings

Qualification

Employee benefits expertiseAccount management experienceCustomer relationship managementInsurance industry knowledgeProject management experienceCustomer service skillsDetail orientationPresentation skillsCommunication skillsOrganizational skillsTeam collaborationMotivation

Required

Minimum of a bachelor's degree -or- the equivalent experience and or work experience

Required Life & Health / Disability insurance licenses after 6 months of hire

Minimum 3 years Account Management experience

Ability to effectively and accurately interface with multiple levels within a customer's organization (C-suite, leaders and team members)

Exceptional presentation skills, including superior verbal and written communication

Solid, thorough understanding of complex customer specific requirements

General knowledge of the insurance industry – Medical, Dental, Disability, Life etc

Experience successfully working with large organizations

Experience using a Customer Relationship Management (“CRM”) system

Ability to dissect complex issues and identify potential solutions

Ability to work collaboratively across a variety of stakeholder groups (e.g., IT, Finance, Operations, etc.) to ensure customer needs are met and the customer experience is maximized

Project management experience, detail-orientation, organizational ability, including ability to manage multiple, sometimes conflicting priorities within specific timelines with ease

Exceptional customer service skills, including aptitude for using diplomacy and persuasion techniques to enable effective solution-based partnership approaches

Prior experience working independently and virtually via home office, using email, conference and web-based solutions with large, decentralized teams and customers nationally

Expert MS Office suite proficiency

Ability to work with success in a cross-functional team environment

Highly motivated and able to consistently achieve requirements

Demonstrated presentation skills

Good working knowledge of financial arrangements and products available to clients

Preferred

Minimum 3-5 years experience in the employee benefits insurance industry, specifically in the self funded area is preferred

Minimum 3 years' experience with fully insured and self-funded plans preferred

Benefits

Competitive compensation

Opportunities for professional growth

Company

ALKEME Insurance

ALKEME is a full-service insurance agency providing businesses and individuals with an extensive array of commercial and personal insurance, employee and executive benefits, retirement and wealth management services.

Founded in 2020

Ladera Ranch, California, USA

1001-5000 employees