Vaco by Highspring ยท 1 week ago
Call Center - Customer Service Representative
Greensburg, IN
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18/hrVaco by Highspring is seeking a Client First Center Advocate I to provide high-quality customer service through inbound calls and digital service channels. This role involves assisting customers with banking inquiries, resolving issues, and ensuring a positive service experience in a fast-paced contact center environment.
Staffing & Recruiting
Hiring Manager
Grant Lonneman
Responsibilities
Respond to inbound customer inquiries related to banking products and services via phone and digital channels (email, chat, social media)
Assist customers with:
Online banking support
Account balance and transaction questions
Debit card inquiries
Loan-related questions (as training progresses)
Complete account transactions and maintenance activities accurately
Research and resolve customer issues using internal tools and resources
Identify potential sales opportunities and refer customers to appropriate internal partners
Stay current on products, services, policies, and procedures
Escalate complex issues as needed per department guidelines
Strive for first-contact resolution on all inquiries
Qualification
Required
High school diploma or GED
Demonstrated ability to provide excellent customer service
Ability to meet performance standards and maintain scheduled availability
Candidates must live within a 60-mile radius of Greensburg, IN
Dedicated, distraction-free workspace
Reliable high-speed internet
Dependent care provided during working hours
Ability to maintain availability during designated business hours
Must remain within 60 miles of Greensburg, IN and notify leadership prior to relocation
Preferred
Customer-service focused and highly coachable
Comfortable handling a steady inbound call volume
Detail-oriented with strong communication skills
Call center experience
Retail, hospitality, front desk, or other in-person customer service roles
Entry-level candidates are welcome
Interview performance and ability to clearly explain past experience are key selection factors
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase