Sun Life · 1 month ago
Intake Administrative Support Coordinator, DentaQuest
Milwaukee, Wisconsin
Full-time
Hybrid
Entry Level
$35K/yr - $48K/yr
2+ years expSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. In this role as the Intake Administrative Support Coordinator, you will facilitate the distribution of incoming Intake emails and ensure all emails are answered in a timely manner, while also managing various administrative tasks related to mail processing and documentation.
FinanceFinancial ServicesInsurance
Responsibilities
Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research
Accurately readdress and re-mail checks with updated addresses
Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation
Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists
Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments
Research Member Not Found letter replies from providers to validate member selection
Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit
Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting
Electronically distribute received mail to other departments
Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake
Ensure Protected Health Information (PHI) is secure when handling and processing documents
Maintain safe and clean working environment by complying with procedures, rules, and regulations
Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions
Qualification
Required
2+ years of office work or administrative experience
Strong attention to detail and high degree of accuracy
Excellent interpersonal skills
Acceptable written and oral communication skills
Knowledge of general computer software
Ability to prioritize and organize multiple tasks
Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs
Interacts in a professional and effective manner with all internal and external personnel
Ability to handle repetitive work
Requires overall light physical effort (up to 25lbs.)
Manual dexterity and sitting is required (i.e. use of personal computer)
Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers
Ability to travel or move about within and outside serviced facilities required
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase