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Johnson & Johnson · 1 week ago

Customer Service Support Specialist

Madison, Wisconsin, United States of America

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Johnson & Johnson is a leader in healthcare innovation, aiming to deliver breakthroughs that profoundly impact health for humanity. The Customer Service Support Specialist is responsible for providing exceptional customer service and transactional support, managing shipping logistics, processing product orders and returns, and handling customer inquiries and issues.

Hospital & Health Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Process and manage customer orders and returns, ensuring accuracy, timeliness, and compliance

Respond to customer inquiries via phone, email, or chat in a professional and timely manner

Communicate order status updates to customers and internal stakeholders

Coordinate international shipments, ensuring compliance with export regulations and documentation

Prepare and review export paperwork (commercial invoices, packing lists, certificates)

Liaise with freight forwarders, customs brokers, and carriers to ensure timely delivery

Monitor export schedules and proactively resolve delays or issues

Maintain knowledge of global trade compliance requirements and update processes accordingly

Track capital equipment in house and in the field

Maintain data integrity in ERP systems and resolve discrepancies promptly

Assist with inventory checks and backorder management to minimize delays

Support compliance with pricing, terms, and contractual obligations

Review and clean up customer & customer case data that in the ERP

Investigate and resolve customer complaints, ensuring a positive resolution experience

Review and clean up customer case data that in the ERP

Support compliance with pricing, terms and contractual obligations

Escalate issues that need evaluation to the quality team

Develops and maintains a high degree of knowledge of the entire product portfolio

Responsible for ensuring personal compliance with all Federal, State, local, and Company regulations, policies, and procedures

Performs other duties assigned as needed

Know and follow company policies and procedures related to work performed in the area of responsibility

Complete training in the area of responsibility within the allowed time period

Follow all policies and procedures to ensure a safe operating environment

Qualification

Customer service skillsLogistics experienceERP system experienceAttention to detailInterpersonal skillsBasic computer softwareCuriosityDriveWritten communicationWork independently

Required

High school diploma or equivalent

Coordinate and execute a high volume of diverse assignments, effectively handling competing priorities while maintaining a high attention to detail and quality

Strong customer service skills

Excellent interpersonal, oral, and written skills

Curious, driven to achieve, and willing to challenge and ask thoughtful questions

Excellent verbal and written communication skills, including strong grammar skills

Demonstrated ability to positively manage working relationships

Ability to work independently, with minimal supervision, as well as with others

Ability to operate basic computer software programs – Word, Excel, PowerPoint, and Outlook

Preferred

Associates degree desired

Previous logistics experience preferred

Generally, requires 2-4 Years of work experience working in the medical device industry preferred

Experience with ERP system (desired)

Ability to work a standard work schedule of Monday – Friday 8:00 am to 5:00 pm

Agile Manufacturing

Analytical Reasoning

Brand Research

Business Behavior

Detail-Oriented

Execution Focus

Good Manufacturing Practices (GMP)

Materials Handling

Package and Labeling Regulations

Package Equipment

Plant Operations

Product Packaging Design

Quality Assurance (QA)

Safety-Oriented

Company

Johnson & Johnson

Glassdoor4.2

At Johnson & Johnson, we believe health is everything.

Founded in 1886

New Brunswick, NJ, US

10001+ employees

http://www.jnj.com

H1B Sponsorship

Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (56)

2023 (58)

2022 (59)

2021 (44)

2020 (27)