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Jade Global · 2 days ago

Client Delivery Manager (CDM)

San Jose, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $180K/yr

8+ years exp

Jade Global is a leading global IT services and solutions provider focused on enabling business transformation through enterprise applications, AI/ML, cloud technologies, automation, and managed services. The Client Delivery Manager (CDM) is responsible for end-to-end delivery ownership across one or more strategic client accounts, ensuring successful execution of projects and managed services while driving delivery excellence and customer satisfaction.

Cloud Data ServicesConsultingData IntegrationInformation TechnologyLogisticsManagement Information SystemsSoftware

H1B Sponsor Likely

Hiring Manager

Nikhil Kawoor

Responsibilities

Act as the primary delivery interface for clients and establish strong, trusted relationships with key stakeholders

Lead governance forums including cadence calls, weekly status meetings, and quarterly business reviews

Own CSAT outcomes and proactively address feedback with continuous improvement initiatives

Manage end-to-end delivery of projects, enhancements, and managed services engagements

Ensure compliance with contractual scope, SLAs, and performance metrics

Oversee RAID management, capacity planning, and timely escalation of risks and issues

Drive delivery governance through structured reporting, dashboards, and executive-level communications

Track delivery performance, financial metrics (revenue realization, margins), and resource utilization

Partner closely with Sales, Solution Architects, Practice Leaders, and onsite/offshore delivery teams

Coach and mentor delivery teams while promoting accountability and operational excellence

Identify opportunities for account growth, cross-selling, and transformation initiatives

Qualification

Client-facing delivery leadershipEnterprise platforms familiarityManaging global delivery teamsAgile/DevOps exposurePMP certificationITIL certificationScrum Master certificationCommunication skillsJiraServiceNowMS ProjectPower BI

Required

Bachelor's degree in Engineering, IT, or a related discipline; MBA is a plus

8+ years of experience in IT services delivery, with at least 3+ years in a client-facing delivery leadership role

Strong familiarity with enterprise platforms such as Oracle, Salesforce, ServiceNow, Workday, and Boomi

Demonstrated success managing distributed global delivery teams

Excellent communication skills with strong stakeholder and executive-level engagement capabilities

Hands-on experience with tools like Jira, ServiceNow, MS Project, Power BI, or similar

Preferred

Industry experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing

Exposure to Agile/DevOps delivery models and AI-enabled delivery acceleration

Certifications such as PMP, ITIL, Scrum Master, or equivalent are desirable

Benefits

Hybrid work model with a collaborative and inclusive culture.

Company

Jade Global

Glassdoor3.6

Jade is a trusted IT services partner for global enterprises to accelerate their digital transformation journey.

Founded in 2003

Pune, Maharashtra, IND

1001-5000 employees

https://www.jadeglobal.com

H1B Sponsorship

Jade Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (36)

2023 (43)

2022 (41)

2021 (25)

2020 (33)