The Living Room Center, Inc · 2 weeks ago
Customer Service Associate (CSA)
Pikesville, MD
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrThe Living Room is a dispensary that provides medical and recreational cannabis products. They are seeking a Customer Service Associate who will interact with patients/customers, recommend products, and ensure an excellent customer experience through strong communication and service skills.
EducationHomeless ShelterNon ProfitWomen's
Responsibilities
Greeting and interacting with patients/customers and caregivers with authentic passion to serve them
Answer questions and provide patient/customer education on cannabis products while providing excellent customer service
Thorough knowledge of all program guidelines and relevant Evermore policies and procedures
Up to date and continued cannabis training/education
Making sure patient/customer is eligible to and the amount they can purchase/verifying ID
Handling transactions, giving correct discounts, and correct change, and maintaining proper visitor log
Knowing opening and closing procedures depending on the shift working
Maintain strictest confidentiality in compliance with HIPAA guidelines
Maintaining a tidy dispensary, including the front area, sales dispensing floor, consult room, and Assisting with housekeeping, restocking/cleaning where needed
Ability to learn and to use seed to sale POS software in compliance with program regulations
Assist in verifying online orders for in store pick-up and delivery
Ability to visually examine products for quality and signage/labeling accuracy
Answering phones with proper greeting and taking appropriate messages
May assist with inventory control
Performing other duties as assigned
Qualification
Required
Excellent customer service and interpersonal skills
Strong verbal, written, and communication skills and attention to detail
Affinity for handling multiple demands simultaneously and proficiency with time management
21 years of age or older
Availability to work 5-day work weeks that include weekdays, weekends, nights and some holidays between the hours of 9:00am up to 10:30pm depending on the shift
Experience handling cash and a computer point of sale system
Ability to follow directions well
Ability to analyze information
Can work under pressure and handle sometimes difficult patients and handle complexity
Ability to work well unsupervised
High-energy, enthusiasm and positivity, a general can-do spirit with the commitment to excellence
Desire to learn more about cannabis
Ability to work well with people
Punctuality
Dependability
Follows rules
Adapts to change
Work may require prolonged standing, sitting, some bending, stooping and crouching
Must be able to lift, carry and balance up to 50 pounds
Duties can regularly require employee to perform grasping, talking, hearing, seeing and repetitive motions that require hand eye coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment
Benefits
Medical, Dental, and Vision insurance
Flexible Spending Accounts – FSA & DCA
Life Insurance
Short-Term & Long-Term Disability
Accident & Critical Illness
Paid Time Off
Parental Leave
Employee Assistance Program
Employee Discount
Opportunities for Advancement
Store Discounts
Overtime
Tips
Company
The Living Room Center, Inc
Since 1993 we have been exclusively serving Sonoma County women and their children who are experiencing homelessness or at risk of becoming homeless.
Founded in 1993
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase