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Master Spas Jobs · 1 week ago

Technical Support Representative - Fort Wayne, IN

Fort Wayne, IN

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

Master Spas is a company that provides customer support for spa products, and they are seeking a Technical Support Representative to assist with inquiries from dealers, service centers, and spa owners. The role involves troubleshooting technical issues, maintaining product reference materials, and supporting warranty claims and service accounts.

Consumer Goods

Responsibilities

Answer consumer, dealer, and service technician phone/e-mail questions

Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references)

Explain spa operation and offer accurate technical help to dealers and service agents

Understanding spa operation, chemical balancing, dealer/servicer network, product categories/features, and warranties/procedures

Capability of understanding and providing troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, WiFi connection of mobile devices and mobile device applications (i.e. Apple iPads)

Basic understanding of or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes

Understanding accounts, warranty claim procedures and policies

Follow up with service leads and search for possible service companies to develop new service accounts

Assist with annual training seminar by putting together training material and performing presentations

Assist with warranty service claim entry as needed

Assist with spa registration entries as needed

Qualification

Microsoft OfficeTechnical troubleshootingCustomer service experienceBasic AC/DC electricityTechnical trainingDegreeBasic PC skillsPeople skillsWritten communication skills