Visionary Innovative Technology Solutions LLC ยท 1 day ago
Production Support Engineer
United States
Full-time
Remote
Mid LevelVisionary Innovative Technology Solutions LLC is a company focused on innovative technology solutions, and they are seeking a Production Support Engineer. The role involves managing high-priority production incidents, monitoring application health, and ensuring stable change management processes.
ConsultingStaffing Agency
Hiring Manager
Suraj M.
Responsibilities
Act as the primary point of contact for high-priority production incidents
Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures to minimize future occurrences
Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic
Develop and maintain dashboards, alerts, and runbooks
Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols to ensure stability and minimize risk
Participate in release and deployment activities
Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache) and collaborate with development teams to implement fixes and efficiency improvements
Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)
Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides
Qualification
Required
Act as the primary point of contact for high-priority production incidents
Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures to minimize future occurrences
Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic
Develop and maintain dashboards, alerts, and runbooks
Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols to ensure stability and minimize risk
Participate in release and deployment activities
Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache) and collaborate with development teams to implement fixes and efficiency improvements
Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)
Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides
Company
Visionary Innovative Technology Solutions LLC
Visionary Innovative Technology Solutions LLC (VITS) has been founded on the principle of partnering with our clients - to provide a smarter way of working.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase