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Brandywine Realty Trust · 5 days ago

AV/IT Support Technician

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Brandywine Realty Trust is focused on developing, building, and managing Class-A office, multi-family and mixed-use properties. They are seeking an experienced onsite AV / IT Support Technician to join their IT team, responsible for AV integration, digital signage technologies, and Helpdesk support, while providing high-level customer service to end-users.

Building MaterialConstructionProperty ManagementReal EstateSearch Engine

Comp. & Benefits

Responsibilities

Design, implement and manage the AV technical infrastructure and related services

Promote cost-saving opportunities and standardization of AV and digital signage solutions

Provide organized and continuous user training so they embrace the use of AV and digital signage technology

Create standard operating procedures for end-users and IT Helpdesk

Perform equipment checks, monitor, and update to ensure that conferencing facilities and AV equipment are properly maintained

Ability to troubleshoot and resolve issues with AV, digital signage, and LED systems

Manage, create, schedule playlists, and perform updates using our digital signage platform

Ability to read and understand construction drawings, project scopes, material lists, and technical documents

Conduct and maintain an inventory of all A/V equipment. Ensure adequate supplies, materials, and equipment are maintained

Assist and support for all requested meetings and events (some may occur at other locations and outside of traditional business hours)

Respond in person and remotely to user inquiries and incidents nationwide

Report, track, and analyze incidents, issues, and trends, escalating to other teams as necessary

Own requests for their full life cycle including actions, notification, updates

Working knowledge of IT network and infrastructure technologies

Administer end-user systems using Desktop Management tools

On-call coverage responsibility for off-hours requests

Configure and manage mobile devices (iPhone/iPad/Android)

Assist Network Team in troubleshooting of downed equipment at remote locations

Work with vendors to ensure standard configurations

Qualification

AV integrationDigital signageHelpdesk supportIP networkingCrestronQSCExtronBiampShureWindows OSMicrosoft OfficeMicrosoft TeamsZoomMobile devicesCustomer serviceAnalytical skillsCommunication skills

Required

3+ years' experience in an AV support role

Ability to troubleshoot and resolve issues with AV, digital signage, and LED systems

Ability to read and understand construction drawings, project scopes, material lists, and technical documents

Working knowledge of IT network and infrastructure technologies

Administer end-user systems using Desktop Management tools

On-call coverage responsibility for off-hours requests

Configure and manage mobile devices (iPhone/iPad/Android)

Experience in managing and deploying enterprise-level AV systems and room design

Ability to visualize the sequence of work and convert it to a measurable plan and schedule to meet deadlines

Exceptional analytical skills and attention to detail

Ability to lift and carry heavy objects up to 50 lbs

Requires extensive sitting, standing, and walking

Ability and willingness to be on-call and respond to emergencies during off-hours

Ability and willingness to travel to remote locations that will include air travel and overnight stays

Demonstrates initiative as a proactive self-starter, willing to go beyond specific job functions to ensure business goals are achieved and/or exceeded

Ability manage multiple assigned tasks and perform all required job duties under minimal supervision

Excellent verbal and written communication skills