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OneOncology · 2 days ago

Patient Financial Counselor

Athens, GA

Full-time

Onsite

Mid Level

3+ years exp

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Patient Financial Counselor provides financial counseling services to patients, ensuring they understand their financial liabilities and available payment options.

Health CareOncology

Growth Opportunities

Responsibilities

Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs

Determine patient financial ability to pay

Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person

Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies

Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around

Set up, maintain and edit payment arrangements on account when established

Refer patients as appropriate to outside social services organizations

Properly documents all account activity in Patient Management and Electronic Medical Record systems

Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette

Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours

Assist patient balance collectors with Inbound call volume

Maintain patient confidentiality at all times

Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs

Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function

Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer

Qualification

Financial counseling experienceInsurance policies expertiseOncology healthcare experienceCustomer service skillsCommunication skills

Required

High school diploma or equivalent required

Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting

Expertise in insurance policies and regulations related to medical billing

Preferred

Bachelor's degree preferred

Radiation Oncology/Proton experience a plus

Company

OneOncology

OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.

Founded in 2018

Nashville, Tennessee, USA

1001-5000 employees