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Target · 1 day ago

Executive Team Leader - Service & Engagement (ASM of Service) - Rockaway, NJ

381 Mount Hope Ave, Rockaway,NJ 07866-1645

Full-time

Onsite

Mid Level

$60K/yr - $120K/yr

Target is a well-known retail corporation that aims to help families discover the joy of everyday life. They are seeking a Service & Engagement Executive Team Leader who will manage a team to enhance guest experiences, drive sales, and ensure efficient service operations in the store.

CommunitiesE-CommerceRetailShopping

Responsibilities

Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery

Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability

Anticipate staffing needs, talent plan and recruit – both long and short term

Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences

Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path

Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture

Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors

Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas

Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest

Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends

Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales

Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU)

Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)

Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events

Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams

Lead the team to deliver an efficient and hassle free guest pick up experience

Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)

Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

As a key carrier, follow all safe and secure training and processes

Address store needs (emergency, regulatory visits, etc.)

All other duties based on business needs

Qualification

Guest service fundamentalsRetail business fundamentalsTeam managementTalent managementBusiness acumenProblem solvingWorkload managementInterpersonal skillsCommunication skillsConflict managementAdaptability

Required

4 year degree or equivalent experience

Strong interpersonal and communication skills

Strong business acumen

Manage conflict, lead and hold others accountable

Relate well with and interact with all levels of the organization

Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis

Learn and adapt to current technology needs

Manage workload and prioritize tasks independently and with a team

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds

Accurately handle cash register operations and cash transactions

Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary