Walker & Dunlop · 1 day ago
AVP, Debt Operations Analytics
Needham, MA, USA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $110K/yr
5+ years expWalker & Dunlop is one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities to life. As AVP, Debt Operations Analytics, you will lead data-driven solutions for Debt Operations, guiding analysts and business partners to turn operational goals into trusted reporting and enhancing data quality through collaboration with Compliance and WDTech.
Commercial Real EstateConsultingFinanceFinancial ServicesReal Estate Investment
Responsibilities
Set the BI roadmap and design standards; Guide the analytics team to build/maintain self-serve reports and impactful dashboards in PowerBI for Debt Ops (UW/Closing/Servicing/AM)
Establish a Debt Ops KPI/KRI framework that links process health and risk indicators to enterprise objectives, and publish executive scorecards that highlight insights, trends, and actions
Maintain user guides, job aids, FAQs, and quick starts; ensure the team delivers training resources to boost BI adoption
Maintain an inventory of reports (purpose, owner, audience) and lead periodic reviews to retire/merge reports no longer used
Proactively identify opportunities to enhance the data reporting tool and partner with WDTech to implement enhancements timely
Run a clear intake → prioritization → delivery process for Debt Ops requests; chair backlog reviews; set SLAs/ETAs and hold owners/requestors accountable
Provide transparent communication to the stakeholders
Work with internal stakeholders to define critical data elements and data ownership by role; operationalize data-quality rules and thresholds
Work with team members to build and maintain exception dashboards and automated queues; monitor pre-submission validations for lender portals and reconcile error files
Publish the exception trend reports the maintain the single source-of-truth tracker current (issues, owners, due dates, closure evidence); drive durable fixes with first-line owners
Partner with Compliance to translate review findings into data rules, list corrections, and system or process changes
Coordinate with other members of the Analytics team on targeted UAT for reporting and data impacts resulted from system changes; ensure evidence is retained for audit
Mentor analysts on BI standards, testing discipline, and documentation; promote consistent data definitions and visualization best practices across the team
Translate business asks into safe, quick data solutions; sponsor low-lift automations (Power Query/VBA/templates/AI) that remove manual touches and reduce error risk
Sponsor trainings and create job aids to drive adoption of processes
Perform other duties as assigned
Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays
Qualification
Required
Bachelor's degree in Finance, Business Administration, Business Analytics, Data Science or related field
5+ years in analytics/business intelligence or data product roles within financial services; multifamily/GSE or adjacent CRE experience preferred
Proven delivery of Power BI / Power Query / DAX solutions and advanced Excel; working SQL for reconciliations, exception logic, and performance tuning. Expertise using AI tools such as ChatGpt
Demonstrated data-quality and governance experience: defining CDEs, building rules/thresholds, and running exception programs with measurable improvement
Clear written and verbal communication; proven follow-through, prioritization, and cross-functional teamwork
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
Preferred
multifamily/GSE or adjacent CRE experience
Benefits
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching
Company
Walker & Dunlop
Walker & Dunlop is a commercial real estate finance and advisory firm that creates strong capital markets and investment sales capabilities.
1001-5000 employees
H1B Sponsorship
Walker & Dunlop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (5)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Fannie MaeTYKO CapitalHudson Bay Capital Management
2025-09-24Post Ipo Debt· $156.62M
2025-06-30Post Ipo Debt· $170M
2025-03-04Post Ipo Debt· $400M
Leadership Team
Willy Walker
Chairman and Chief Executive Officer
Howard Smith
Executive Vice President & Chief Operating Officer and Board Member
Recent News
2026-01-07
2026-01-05
2026-01-05
Company data provided by crunchbase