Sedgwick · 1 day ago
Customer Service Associate- In Office
Elgin, IL - Technology
Full-time
Onsite
Entry Level
$15/hr - $17.50/hr
1+ years expSedgwick is a leading claims management services company, and they are seeking a Customer Service Associate to expedite the claims application process. The role involves assigning claims, communicating with customers, and maintaining a quality service culture.
BankingInsuranceRisk Management
Responsibilities
Assigns new claims to the appropriate claims handler
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
Participates in and maintains a quality service culture within the Customer Service Team
Attendance during scheduled work hours is required
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
High school diploma or GED required
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Benefits
Medical
Dental
Vision
401k and matching
PTO
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase