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Nelnet · 1 week ago

Nelnet Customer Service Representative - Lincoln, NE - March 2026 start date

Lincoln, NE

Full-time

Hybrid

Entry Level

$16.50/hr - $21.07/hr

1+ years exp

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer. In the role of Customer Service Advisor, you will assist customers with their student loan inquiries, providing superior customer experiences and support. The position includes thorough training and opportunities for professional development.

Financial ServicesInformation TechnologyPayments

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned

Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts

Maintain and ensure integrity of data and sensitive information

Work with our customers across multiple platforms simultaneously to address questions and resolve issues

Utilize your developed ability to communicate effectively with both customers and your team

Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed

Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts

Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies

Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

Contribute to Continuous Process Improvement