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Charlotte Area Transit System · 1 day ago

Work Order and Asset Management (WAM) Administrator

CLT Center

Full-time

Onsite

Mid Level

$87K/yr - $109K/yr

3+ years exp

The City of Charlotte is seeking a Work Order and Asset Management (WAM) Administrator to manage the day-to-day operations of their Work Order and Asset Management System, Cityworks. This role involves supporting various airport divisions, troubleshooting technical issues, and implementing enhancements to improve system functionality.

Transportation/Trucking/Railroad

Responsibilities

Maintain the operation of CLT’s Work Order and Asset Management System Cityworks/Trimble Unity Maintain

Supports Cityworks related applications and modules such as Cityworks Office, Storeroom, and Respond

Manages SQL databases for CLT’s WAM system

Supports WAM processes for Facilities such as work order management, preventative maintenance inspections, and inventory management

Works with Operations to implement and manage business processes such as airfield inspections, wildlife inspections, terminal inspections, security inspections, Safety Management System, etc

Works with other CLT Divisions as needed to implement and support business processes using Cityworks

Create and maintain GIS asset data and GIS services for the WAM system

Troubleshoots technical issues related to Cityworks or other Trimble applications

Creates reports and manages email subscriptions in order to report information related to Cityworks/Trimble Unity Maintain

Creates dashboards and metrics to display work order data or other data of interest

Responsible for the operation of Cityworks/Trimble Unity Maintain including system upgrades, server maintenance, and ensuring the system meets guidelines outlined in the City of Charlotte’s Information Security Handbook

Supports hardware related to Cityworks including mobile devices in the field

Assists with system integrations related to Cityworks

Perform training and create documentation as needed to assist users with Cityworks and Respond processes

Perform other tasks as assigned

Qualification

CityworksSQL databasesGIS conceptsTrimble UnityReporting toolsCustomer serviceTroubleshootingInterpersonal skillsTime managementCollaboration

Required

High School Diploma or Equivalent and 5 years relevant experience

OR Associate degree and 3 years relevant experience

OR Bachelor's Degree and 1 year experience

Knowledge of Work Order and Asset Management Concepts

Knowledge of Cityworks/Trimble Unity Maintain/Respond or other Work Order and Asset Management systems

Knowledge of Relational databases and reporting tools including Microsoft SQL Server, Active Reports, Crystal Reports, and SQL Server Reporting Services

Knowledge of standard computer operating systems, computer hardware and technical support

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Performing a variety of duties, often changing from one task to another of a different nature

Providing excellent customer service

Organization and time management

Collaboration and teamwork

Troubleshooting and problem-solving techniques

Ability to meet schedules and deadlines of the work

Ability to understand and carry out oral and written directions

Ability to communicate clearly and concisely in written and verbal communication

Ability to collaborate with other teams and assess the business needs of other Airport Divisions