Oracle · 1 day ago
Consulting Solution Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$98K/yr - $200K/yr
10+ years expOracle is a world leader in cloud solutions, committed to innovation and inclusion. They are seeking a Consulting Solution Manager to serve as the primary customer liaison, ensuring clients realize the full value of their investments and driving customer success through effective communication and project management.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Serve as the primary customer liaison, coordinating efforts between internal teams, customers, and partners to streamline communication and resolution
Act as a trusted advisor, ensuring clients realize the full value of their investments while contributing to Customer Success Methodology
Analyze the customer journey to identify opportunities for improving our products and services, driving increased satisfaction and retention
Champion the client experience by optimizing time-to-value, adoption rates, and overall satisfaction
Collect and synthesize direct and indirect customer feedback to inform continuous improvement efforts
Prepare and deliver customer status updates and remediation plans to NetSuite executives, showcasing strong communication skills and executive presence
Guide clients in maximizing their adoption of Oracle + NetSuite solutions, ensuring alignment with their business goals and objectives
Identify and pursue opportunities to expand solution uptake within client organizations, supporting long-term partnership growth
Build and maintain strong relationships across the Oracle + NetSuite organization to gather real-time feedback, align strategies, and drive successful client outcomes
Manage complex escalations, applying exceptional problem-solving skills to ensure timely and effective resolution
Collaborate with internal teams to ensure customer requirements align with NetSuite platform capabilities, offering technical expertise and actionable insights
Proactively identify, assess, and monitor risks throughout the client lifecycle. Provide strategic guidance to both internal and external stakeholders to mitigate potential issues
Lead initiatives to enhance client engagement processes, leveraging a thorough understanding of business process requirements and the Oracle + NetSuite platform to drive ongoing improvement
Mentor and support the professional development of team members, fostering a culture of continuous improvement and knowledge sharing
Qualification
Required
Minimum 10 years of relevant experience in SaaS ERP Consulting, ERP implementation, Business Process Consulting, Project Management, or Strategic Account Management
Demonstrated ability to build and maintain strong client relationships, with experience influencing and persuading senior stakeholders
Expertise in risk assessment and management, with a proactive and analytical mindset
Exceptional communication and presentation skills, adept at conveying complex ideas to diverse audiences
Strong organizational and project management skills, with experience managing multiple, concurrent stakeholders
Proven success in client-facing roles, preferably within the ERP and SaaS industry
In-depth knowledge of ERP systems and business process improvement methodologies
Ability to work independently with a high degree of initiative, while also collaborating effectively in a team environment
Strong analytical, problem-solving, and solution-oriented mindset
Results-driven, curious, and assertive, with a proven passion for driving client success and supporting long-term relationships
Preferred
Preferred certifications in project management (e.g., PMP) or relevant fields
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-07
Company data provided by crunchbase