Apply on Employer Site

WesBanco · 3 days ago

Customer Service Representative Lead

Bardstown, KY

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

WesBanco is seeking a Customer Service Representative Lead to promote a positive work environment and ensure excellent customer service. The role involves supporting banking center management, assisting with operational reports, and serving as the primary contact for complex customer service needs.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Personally, models the standards of the Bank's Mission, Vision, and Pledge

Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity

Assists in and completes reports related to Operations as assigned by Banking Center Management

Develops knowledge of the Bank's products and services

Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description

Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money

Primary contact for customer issues and complex customer's needs related to CSR function

Ensures security and dual control procedures as assigned by the Bank are met at all times

Communicates pertinent information to the CSR staff in a timely manner

Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center

Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires

Charged with assigning and directing work, assists with coaching, training, and evaluating performance

Addresses complaints and resolves issues relating to the CSR line

Qualification

Customer ServiceBanking SoftwareLeadershipMicrosoft Outlook 365Product KnowledgeMathematical SkillsAnalytical SkillsOrganizational SkillsCommunication Skills

Required

High school diploma required

Must have excellent organizational skills and the ability to multi-task and to be flexible

Ability to lift and carry up to 25 lbs

Must be available to work all hours of operations

Proficient in Microsoft Outlook 365

Proficient computer skills are required and the ability to learn various Banking Software programs

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Must have strong product knowledge for the level of selling and successfully promoting products expected with position

Ability to write simple correspondence

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing

You will also be expected to complete all assigned compliance training in a timely manner