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Corvias · 1 day ago

Assistant Resident Manager

Fort Meade, Maryland, United States

Full-time

Onsite

Mid Level

$27/hr - $37/hr

3+ years exp

Corvias is a company committed to developing solutions through partnership, aiming to create resilient communities. The Assistant Resident Manager supports the Resident Manager in operational and administrative programs to enhance resident satisfaction and retention, while also taking a hands-on approach to day-to-day management of resident services.

Building MaterialEducationReal Estate

Comp. & Benefits

Responsibilities

Assist in the oversight of the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience

Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies

Assist in deploying resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking

Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback

Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations

Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness

Perform all duties of a Resident Associate as needed, and other duties as assigned

Qualification

Residential property managementCustomer service trainingTeam leadershipData analysisOperational productivityResilienceComputer proficiencyCommunication skillsProblem solvingCollaborationCreativity

Required

3+ years of relevant work experience with minimum of 6 months experience in residential property management

Six months experience in a supervisory or lead role required

Proven ability to lead a team, including proven success coaching team members to improve performance and training team members on customer service procedures, policies, and standards

Proven ability to maximize resident retention through the design and delivery of data-driven customer loyalty and retention programs

Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies

Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals

Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters

Computer proficiency, including working knowledge of word processing, spreadsheet, and database software

Valid driver's license and use of personal vehicle required

Ability to work weekend and evening hours, as needed