E-IT ยท 1 day ago
Service Desk Analyst
United States
Contract
Hybrid
New Grad, Entry Level
0+ years expE-IT is seeking a Service Desk Analyst to provide technical support and resolve IT issues for teammates, partners, and customers. The role involves troubleshooting, documenting solutions, and escalating issues when necessary to minimize downtime.
Information ServicesInformation TechnologySoftware Engineering
Hiring Manager
Abdul Mazeed
Responsibilities
Using basic IT Knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
Using IT tools and expertise, apply the appropriate solution to address the issue and resolve most IT incidents encountered at first contact, in a timely manner
Provide maximum customer service and issue ownership
Provide on-call support as scheduled during non-business hours
Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
When necessary, escalate incidents to the appropriate next level support team
Communicate with customers, provide status updates and follow-up to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects assigned by Service Desk leadership
Qualification
Required
Six months of related experience
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to co-workers, management, and vendors in everyday performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%
Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service-related experience and/or training or equivalent combination of education and experience
Company
E-IT
E-IT Professionals Corp. (EIT) is an award-winning consulting firm that specializes in IT recruitment management and staffing.
51-200 employees
H1B Sponsorship
E-IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (16)
2022 (10)
2021 (16)
2020 (28)
Funding
Current Stage
Growth StageLeadership Team
Rao Nalamothu
Chief Executive Officer
Company data provided by crunchbase