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Macy's · 2 days ago

Senior Product Manager (Mobile)

New York, NY

Full-time

Onsite

Senior Level

$126K/yr - $210K/yr

5+ years exp

Macy's is a storied retail company that has been part of American culture for over 160 years. The Senior Product Manager will support the Product Management teams by building and defining digital products to enhance customer experiences and improve operational efficiency. This role involves conducting user research, collaborating with cross-functional teams, and managing the product lifecycle from planning to execution.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Hiring Manager

Erica Neumark

Responsibilities

Conduct customer research to build empathy, identify critical problems, and understand behaviors, expectations, and decision-making patterns

Interview business stakeholders to understand operational complexities and strategic objectives

Analyze qualitative and quantitative data to inform prioritization and product direction

Assess the competitive landscape and recommend strategic positioning

Monitor industry trends and emerging technologies to anticipate shifts in customer expectations

Collaborate with technology partners to evaluate technical capabilities and constraints

Perform financial modeling to assess ROI and support business cases

Develop a strategic roadmap that outlines both short- and long-term product visions

Articulate and socialize the product vision with business and technology stakeholders

Define use cases, customer journey maps, and key hypotheses

Break down the product vision into an iterative release strategy to reduce risk, validate assumptions, and deliver value early and often

Align scope and priorities around desired outcomes rather than feature lists

Collaborate with UX to establish clear information architecture and content strategy

Identify KPIs and operational metrics for each phase of delivery

Navigate complex stakeholder landscapes across brands, channels, divisions, and functions

Drive alignment among sponsors, business owners, and senior stakeholders

Facilitate interviews, working sessions, showcases, and readiness activities to ensure engagement, product training, and ownership transfer

Partner with Iteration Manager, Tech Lead, QA, and engineers to maximize delivery efficiency and value

Prioritize user stories in collaboration with UX, tech, QA, and SMEs

Continuously refine roadmap, release plans, and priorities based on agile insights and evolving needs

Collaborate with analytics to develop testing strategies and validate hypotheses throughout the product lifecycle

Measure post-launch success using engagement metrics, KPIs, and operational data

Recommend next steps for product optimization, continued investment, or pivoting based on performance insights

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Product ManagementAgile MethodologiesData AnalysisStakeholder ManagementCustomer ExperienceInfluencePrioritizationPerspectiveAgilityCommunicationProblem-SolvingSelf-DrivenOpen-mindedness

Required

Bachelor's degree or equivalent work experience in a related field

5+ years of Product Management experience

3+ years of retail experience

Ability to analyze data, trends, and insights to make informed decisions and drive product strategy

Proficiency in various areas including Omni Channel retail pricing, competitive data analysis, product lifecycle management, inventory optimization, and pricing strategies

Strong critical thinking skills and a curious nature to approach challenges with innovative solutions

Understanding of both technical aspects and business implications to effectively collaborate with cross-functional teams

Excellent communication skills to articulate and defend viewpoints to diverse audiences

Capability to navigate complex stakeholder landscapes and drive alignment and engagement among diverse groups

Adaptability to respond to changing priorities and environments

Ability to influence decisions and outcomes without relying solely on direct authority

Proactive and self-motivated with a passion for delivering exceptional customer experiences

Value diverse perspectives and seek the best solutions rather than being attached to a single viewpoint

Skill in managing multiple priorities effectively and balancing strategic initiatives with day-to-day execution

Deep commitment to building products that enhance customer satisfaction and drive business success

Preferred

MBA preferred

Benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)