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TAG - The Aspen Group · 1 day ago

Senior Clinical Applications Analyst

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

3+ years exp

TAG - The Aspen Group is one of the largest retail healthcare business support organizations in the U.S. They are seeking a Senior Clinical Applications Analyst who will be responsible for supporting and enhancing clinical applications, applying advanced troubleshooting techniques, and collaborating with business units to understand operational needs.

CosmeticsDentalHealth CareWellness

H1B Sponsor Likely

Hiring Manager

Kassandra Mantz

Responsibilities

Contribute to the design, configuration, testing, and implementation of clinical application solutions

Maintain and enhance troubleshooting, application maintenance, and build processes, assisting with documentation as needed

Resolve development and support tickets including participation in on-call rotations, ensuring timely follow-up and escalation when appropriate

Provide technical expertise to peers and assist in workload planning when requested

Prepare clear reports and updates for stakeholders on assigned initiatives

Build collaborative relationships with clinical and operational teams, offering informed recommendations within scope

Maintain awareness of relevant technologies and industry trends, sharing insights with the team

Troubleshoot complex system issues using SQL and analytical tools

Lead small/medium projects, ensuring alignment with established methodologies and timelines

Independently manage observability and monitoring for a defined portfolio of enterprise applications, focusing on maintaining and enhancing tracing and alerting frameworks to improve signal quality and reduce noise

Other responsibilities as assigned

Provide guidance and informal mentoring to junior team members

Train users on application functionality and address technical questions within assigned areas

Contribute to the development and maintenance of user documentation and job aids

Collaborate with IT and business units to resolve application issues and clarify requirements

Participate in planning and implementation activities for new applications, upgrades, and enhancements

Assist in gathering business requirements and translating them into technical inputs

Execute testing for new features, updates, and defect fixes, documenting results

Support application upgrade activities and change management processes

Identify and recommend opportunities to streamline workflows and improve user experience

Analyze business processes to help ensure alignment with application capabilities

Understand how workflow and configuration decisions affect system behavior and downstream processes

Assist in periodic reviews to ensure compliance and system alignment

Collaborate with cross-functional teams to resolve application issues

Communicate system performance updates and risks to stakeholders

Assist with vendor and third-party coordination as needed

Qualification

SQLClinical applicationsApplication supportHealthcare IT systemsBusiness process analysisProject managementAnalytical skillsAgile/Scrum experienceMicrosoft OfficeCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

Bachelor's degree in information technology, Computer Science, or a related field, along with a minimum of 3 years of directly related experience

Proven experience in application support, analysis, or a similar role

Familiarity with databases, software development life cycles (SDLC), and business process analysis

Strong knowledge of clinical applications or healthcare IT systems (e.g. Epic, Cerner, etc)

Expertise with troubleshooting tools, SQL, and scripting languages

Excellent communication skills, with the ability to work effectively with both technical and non-technical teams

Strong analytical and problem-solving abilities

Strong proficiency in Microsoft Office, with advanced Excel skills being most critical

Preferred

Experience with project management or working in Agile/Scrum environments is a plus

Benefits

Paid time off

Health

Dental

Vision

401(k) savings plan with match

Company

TAG - The Aspen Group

When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access.

Founded in 1998

Chicago, Illinois, USA

10001+ employees

https://www.teamtag.com

H1B Sponsorship

TAG - The Aspen Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (20)

2022 (16)

2021 (14)

2020 (7)