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Dent Wizard International · 4 days ago

Automotive Operations Support Manager

North Carolina, United States

Full-time

Onsite

Senior Level

$84K/yr - $105K/yr

5+ years exp

Dent Wizard International is focused on driving operational excellence within the automotive services sector. The Operations Support Manager will oversee customer onboarding, manage operational processes, and support supply chain initiatives to enhance performance and efficiency across customer sites.

AutomotiveInsurance

Hiring Manager

Sarah Krause

Responsibilities

Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status

Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification

Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives

Lead buildout planning and execution for new locations, leveraging external vendor partners as required

Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence

Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction

Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites

Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance

Ensure we are meeting the Customer Promise cycle time consistently across the district

Serve as a trusted resource for technical problem-solving and process improvement, supporting technicians and front-line leaders with guidance and expertise to ensure teams have the knowledge and tools needed for success

Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards and driving strong ordering processes (e.g., min / max processes, etc.)

Analyze supply usage to identify locations of overspending and root cause problem solving to drive savings

Ensure parts profitability via vendor leverage and best practices

Automate invoices to reduce front line manager time commitment

Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment

Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements

Manage fleet requests, including vehicle allocation, maintenance, and replacement planning

Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility

Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth

Qualification

Operational ExcellenceTechnical AcumenLeadership & CoachingProject ManagementSupply Chain ManagementFleet OperationsProblem SolvingCommunication & CollaborationChange ManagementCustomer Focus