Aaron Overhead Doors ยท 4 days ago
Director of Operations (General Manager)
Suwanee, GA
Full-time
Onsite
Director/Executive
$100K/yr - $120K/yr
7+ years expAaron Overhead Garage Doors is a family-owned garage door company serving the Atlanta metro area. They are seeking a Director of Operations to lead day-to-day operations, build systems, and drive performance across the business while ensuring an excellent customer experience.
Consumer Services
Responsibilities
Lead day-to-day operations across field and office teams to deliver consistent customer experience and strong margins
Build, implement, and continuously improve SOPs, scorecards, dashboards, and meeting rhythms
Own real-time operational visibility; maintain a live capacity dashboard and use it to proactively manage throughput, staffing, and scheduling
Own dispatch performance and decision-making; hold final authority on dispatch flow and field scheduling decisions to maximize efficiency and customer experience
Leverage ServiceTitan or similar home-services CRM tools to drive tighter workflow, reporting accuracy, and accountability across the organization
Own companywide KPIs (capacity, scheduling efficiency, callbacks, job completion, customer satisfaction, revenue, margin) and drive weekly performance accountability
Lead hiring, onboarding, coaching, and performance management; develop team leaders who can run without constant oversight
Strengthen operational planning: staffing plans, scheduling/dispatch flow, field readiness, and inventory/vendor coordination
Own cash flow forecast accuracy and cadence: maintain a forward-looking cash flow forecast and ensure operational decisions align with liquidity and growth priorities
Drive inventory turns each period: manage purchasing and inventory strategy to keep stock lean, available, and turning consistently
Improve communication and cross-department alignment so sales, service, and install operate as one team
Identify bottlenecks early, solve them fast, and ensure fixes stick through training and process updates
Partner with ownership on strategy, budgeting priorities, and growth initiatives, then execute
Qualification
Required
Proven experience running a company or business unit with real accountability for results (P&L responsibility strongly preferred)
7 or more years in operations leadership, ideally in home services (HVAC, windows/doors, garage doors, plumbing, electrical, etc.)
Comfortable operating in a tech-enabled environment (ServiceTitan or similar CRM) with strong adoption expectations
Demonstrated success scaling operations and building systems in a fast-moving environment
Strong leadership style: people-first, high standards, able to coach with empathy and hold firm boundaries when needed
Data-driven operator who builds clarity through reporting, metrics, and cadence
Excellent communication and organizational skills; calm under pressure
Valid driver's license and ability to travel locally as needed
Benefits
Performance-based bonus tied to company results (details shared during the process)
Company
Aaron Overhead Doors
Aaron Overhead Doors of Atlanta is the 3rd location. We have an employee first mentality.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ryan Lucia
Founder
Company data provided by crunchbase