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State of Florida · 1 week ago

GOVERNMENT OPERATIONS CONSULTANT I - 64029957

Jacksonville, FL

Full-time

Onsite

Entry Level

$40K/yr - $44K/yr

2+ years exp

The State of Florida's Department of Health is seeking a Government Operations Consultant I to join their team in Duval County. This role involves providing excellent customer service and managing day-to-day operations related to public health programs, including client registration and billing tasks.

Government Administration

Responsibilities

Greet clients over the telephone; greet and work with community health partners

Accurately prepares client medical records and input records into electronic health file

Updates and verify patient demographic and insurance information

Collects, analyzes and records interview data about clients

Compiles various reports needed for local and state office

Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval

Answers, documents, and/or transfers telephone calls in a prompt, courteous and professional manner

Directs and responds to the public inquires over the telephone

Photocopies records and reports as necessary for referrals to outside providers

Monitors, accepts, and reviews all incoming and outgoing mail, emails, and faxes

Assists with inventory and ordering office supplies as needed

Provides requested support to team members (program manager, peers, interns, volunteers, etc.)

Follows established program guidelines and HIPPA regulations

Coordinates care coordination for clients

Input data into PRF Report and submit report to Manager

Input FBCCEDP client’s billing invoices into an electronic database

Track paid invoices and maintain files for duplicate payment

Assists with the maintenance of the annual budget for FBCCEDP

Attends in-service education, staff meetings and health promotion activities as directed or indicated

Performs other related duties as assigned

Serves as Information and Key Custodian

Completes Employee Activity Records in a timely manner

Attends Health Fairs

Qualification

Electronic health recordsMedical billingMicrosoft applicationsCommunity Health OutreachCustomer serviceBilingual in SpanishActive listeningTime managementCritical thinking