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Optima Global Solutions Inc. · 4 days ago

Jira Administrator & Tier 1 Support Analyst (SDLCNext)

Washington, DC

Full-time

Hybrid

Entry, Mid Level

Optima Global Solutions Inc. is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. They are currently hiring a Jira Administrator & Tier 1 Support Analyst to provide support for the SDLCNext platform, ensuring timely resolution of incidents and service requests while administering and enhancing the platform. The role involves liaising with customers, managing data, and supporting program leadership with reporting and visibility into ongoing work.

ConsultingInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests

Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization

Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations

Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality

Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting

Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies

Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings

Track issues, blockers, and dependencies and ensure they are visible to leadership

Document processes, configurations, and scripts to support knowledge sharing and operational continuity

Qualification

Jira AdministrationTier 1 SupportScriptingAutomationAgile PracticesData AnalysisCustomer ServiceAttention to DetailTime Management

Required

Experience supporting Tier 1 service operations and execution tracking for within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment

Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management

Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting

Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates

Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts

Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity

Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines

Preferred

Prior experience with DHMS, DHA, or similar federal programs

Company

Optima Global Solutions Inc.

Optima Global Solutions, Inc.

Founded in 2001

Lawrenceville, New Jersey, USA

51-200 employees

http://www.optimags.com

H1B Sponsorship

Optima Global Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (3)

2020 (1)