HireTalent - Staffing & Recruiting Firm · 1 day ago
Behavior/Mental Health CSR
United States
Contract
Remote
Entry Level
$20/hr - $20/hr
2+ years expHireTalent is a staffing and recruiting firm seeking an Intake Care Senior Representative for a non-clinical, inbound customer service role supporting behavioral health and substance use disorder services. This role requires strong empathy and technical skills to handle sensitive conversations with members and providers.
DeliveryHuman ResourcesStaffing Agency
Hiring Manager
Alka Mathur
Responsibilities
Answer inbound calls from members and providers related to behavioral health services
Use active listening and empathy to assess needs, including risk of harm or substance use concerns
Triage calls and coordinate with clinical partners as needed
Communicate benefits, eligibility, provider referrals, and authorization requirements
Create and process authorizations to ensure accurate claims payment
Make outbound follow-up calls when required
Send resources and information via email
Document complaints and service requests
Navigate multiple systems while ensuring first-call resolution and quality service
Qualification
Required
Strong empathy and active listening skills (non-negotiable)
Technical aptitude with the ability to learn multiple systems quickly
Excellent multitasking and organizational skills
Bachelor's degree OR Bachelor's degree in an unrelated field with 2+ years of behavioral or mental health experience
Reliable high-speed internet
English proficiency (Read, Write, Speak)
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase