PANGEATWO · 3 days ago
HR Shared Services Manager with Ticketing Experience
Birmingham, AL
Full-time
Onsite
Mid Level
$95K/yr - $105K/yr
3+ years expPANGEATWO is a mission-driven healthcare organization seeking an HR Shared Services Manager with ticketing experience. This role involves overseeing daily HR operations, managing a team, and ensuring high-quality support for employees across the organization.
ConsultingHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Supervise and mentor HR Shared Services team members, providing coaching and performance feedback
Manage day-to-day HR help desk operations, including escalated employee inquiries
Monitor workloads, staffing, and service level agreements (SLAs)
Serve as the primary escalation point for complex HR issues
Analyze service metrics (response time, resolution rates, employee satisfaction)
Develop and maintain SOPs, scripts, and HR knowledge base content
Identify trends and recommend process improvements
Partner with HR leaders and cross-functional teams to improve the employee experience
Ensure compliance with HR policies, procedures, and employment laws
Qualification
Required
Ticketing system experience required: Oracle, PeopleSoft, Workday, or similar
3+ years of HR experience, preferably in shared services or help desk environments
Strong knowledge of HR practices, policies, and employment laws
Preferred
1+ year of supervisory or leadership experience preferred
Bachelor's degree in Human Resources, Business Administration, or related field preferred
Company
PANGEATWO
We are PangeaTwo, an executive search, consulting, and staffing firm, who have chosen a different path than the well-traveled roads of our industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jody Jones
Chief Executive Officer
Company data provided by crunchbase