Oracle CRM Lead jobs in United States
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Delta System & Software, Inc. ยท 3 days ago

Oracle CRM Lead

positionSan Jose, CA
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
money$150K/yr - $150K/yr
date8+ years exp

Delta System & Software, Inc. is seeking an Oracle CRM Lead to oversee CRM leadership and consulting roles. The ideal candidate will have extensive experience with Oracle Service Cloud and strong skills in customer service operations and project management.

CRMInformation TechnologyRoboticsSoftware
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H1B Sponsor Likelynote

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

Oracle Service CloudCRM leadershipGenesys Cloud CXTelephony systems integrationOracle certificationsScripting JavaScriptScripting PHPMiddleware/integration toolsStakeholder managementOnsite leadershipCustomer service operationsCustomer experience analyticsCommunication skillsProject management

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)

Company

Delta System & Software, Inc.

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Delta System & Software is an information technology company offering SAP, ERP, and, e-business solutions.
dateFounded in 2006
location
Mckinney, Texas, USA
people-size51-200 employees
web-link
http://deltassi.com

H1B Sponsorship

Delta System & Software, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (66)
2023 (43)
2022 (70)
2021 (91)
2020 (60)

Funding

Current Stage
Growth Stage

Leadership Team

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Pawan Sharma
Founder & CEO (Sr. SAP- FICO S4 HANA Solution Architect)
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Company data provided by crunchbase