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Wayne State University · 5 days ago

Associate Director, Financial Aid Scholarships and Aid Programs

Detroit, MI

Contract

Onsite

Lead/Staff, Director/Executive

$0/yr - $93K/yr

5+ years exp

Wayne State University is a premier public urban research university located in Detroit, Michigan. The Associate Director, Financial Aid Scholarships and Aid Programs oversees financial aid scholarship and fiscal operations, ensuring compliance and accurate delivery of aid.

Higher Education

Hiring Manager

Catherine Kay

Responsibilities

Demonstrates administrative capability as a financial aid administrator by ensuring practices, policies, and procedures follow Federal and State regulations. Maintains a thorough working knowledge of financial aid rules and regulations and keeps abreast of current trends and practices in higher education. Manage and execute more complex and complicated financial aid issues. Ensures all policies, practices, and procedures comply with federal and state regulations

Oversee the delivery, accountability, reporting, and reconciliation of institutional, state, private, and special aid programs. Manage comprehensive institutional scholarships and awards budget, monitoring, and forecasting fund balances to ensure all expenditures and disbursements align with budget guidelines

Develops, forecasts, and manages the comprehensive institutional financial aid fund budget. Ensures the timely reporting of all required fiscal reports. This includes preparing detailed statistical analyses and reports on scholarship and award activity, providing timely data to inform decision-making

Oversee the management of the scholarship platform and the awarding/distribution of private scholarships. Directs the implementation and maintenance of the University's scholarship application and awarding system, ensuring effective monitoring and management of scholarship funds. Provides regular analysis and strategies to enhance resource utilization. This includes leading a team that manages the scholarship platform and oversees the awarding of endowed, institutional, state, and private scholarships, ensuring the timely and accurate distribution of funds

Contributes to the strategic direction of the office by serving as a functional and project leader on key initiatives. Supports staff development by providing guidance and fostering a collaborative environment. This position collaborates closely with Enrollment Management units to advance division-wide goals, particularly those related to enrollment, retention, and graduation. Represents the Senior Director on committees, task forces, and work groups within Enrollment Management and across the University to advance institutional priorities. Serves as a Liaison and resource to University personnel and/or external clients. Participates in University wide task forces and committee

Performs other related duties as assigned

Qualification

Financial Aid ManagementRegulatory ComplianceLeadership ExperienceBudget ManagementStatistical AnalysisProject ManagementCustomer ServiceAnalytical SkillsOrganizational ImprovementSupervisory SkillsComputer SkillsInterpersonal SkillsCommunication Skills

Required

Bachelor's degree from an accredited college or university is required

Experience in a leadership role in higher education and five (5) or more years in financial aid required

The successful candidate will have significant, proven leadership experience in financial aid

Demonstrated working knowledge of Financial Aid policies and business procedures/practices

Interpersonal skills, resolving conflicts, promoting cooperation, administering contracts, and providing outstanding customer service

Ability to create written reports and deliver oral presentations

Thorough knowledge of the theory and principles of financial aid rules and regulations along with understanding and ability to apply the rules and regulations in practice

Forecast industry changes to keep WSU competitive in recruitment and retention of students

Effective interpersonal and customer service skills

Ability to manage pressure situations, including dealing with sensitive and confidential human relations situations

Ability to exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation

Ability to delegate work, set clear direction and manage workflow

Skill and experience in mentoring and coaching personnel

Ability to train, develop, assess, and offer feedback to staff members

Skill in development of teamwork among staff members

Ability to compare, contrast and quality check work with attention to detail

Strong analytical skills including critical thinking and problem-solving skills

Ability to forecast resource needs and project processing deliverables

Proficient in the use of Banner and Microsoft Office tools, including Excel

Project Management/SMARTSHEETS, Salesforce, or other CRM systems

Statistical analysis including SPSS

Experience with database query and table design

Cognos report writer

Must possess skill in developing new policies and procedures, identifying methods to anticipate student needs, developing ways to address and implement changing regulations, and working on committees as well as with other University departments to improve services