Apply on Employer Site

Herschend Family Entertainment · 5 days ago

Idlewild and SoakZone: IT Support Intern

Idlewild & Soakzone, PO Box C, Ligonier, PA 15658, United States of America

Internship

Onsite

Intern

Herschend Family Entertainment is the largest family-held themed attractions company, offering a unique experience at Idlewild and SoakZone. The IT Support Intern will assist with the set-up and maintenance of IT infrastructure, provide support for special events, and gain valuable experience in the IT field while collaborating with park leadership.

Media and Entertainment

Responsibilities

Immerse in the IT department function and assist with special projects

Interact with park leadership and departmental heads to better understand their business needs, current issues, and proposed improvements; gather and present this information to IT and park Leadership

Assist with training end-users on a variety of IT platforms

Maintain computer network documentation and update computer maintenance manuals, as needed

With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment

Provide direct user support for all assigned users' software and hardware needs

Support computer equipment or units of local area networks requiring use of standard interface protocols

Assist with installation and cabling, user support, backups, and IT documentation

Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds

Provide support to users relating to both hardware and software problems on their personal computers

Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards

Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks

Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication

Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders

Assist with the take down, removal, and/or storage of workstations for festivals and events

All other duties assigned by leadership

Qualification

IT SupportNetworking SystemsTroubleshootingMicrosoft ExcelCustomer ServiceCommunication SkillsAttention to DetailProblem-SolvingTeamwork

Required

Must be currently enrolled in (or a recent graduate of) a bachelor's or master's degree program with a concentration in IT, Cybersecurity, or a related discipline

Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season

Ability to frequently travel to domestic US park locations throughout the summer (Up to 20% expected travel)

Must possess a valid driver's license and a good driving record

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment

Ability to prioritize, triage, and successfully resolve IT issues and emergencies

Must be proficient in Microsoft Excel, Word, and Power Point

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Ability to follow direction, multi-task, and work as part of a team as well as independently

Ability to remain seated for extended periods of time, while using a computer

Ability to stand, walk, and remain on feet for extended periods of time during the day

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

Ability to consistently use hands to grasp, control, move objects/tools