Adobe · 1 day ago
Senior Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $234K/yr
10+ years expAdobe is a company focused on changing the world through digital experiences, empowering individuals and organizations to create exceptional content. They are seeking a Senior Customer Success Manager to enhance the utilization of Adobe Express and Firefly among Enterprise clients, collaborating with leaders and teams to drive value and growth.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties
Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap
Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency
Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries
Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals
Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations
Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact
Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem
Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process
Qualification
Required
Bachelor's Degree and/or relevant work experience
10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Building/creative industry experience a plus
Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Deep understanding of the challenges and opportunities faced by enterprise visual communicators
Outstanding interpersonal, presentation, and communication skills, both verbal and written
Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners
Existing knowledge of software in digital marketing and/or digital media space
Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
Benefits
Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-03
2026-01-03
Company data provided by crunchbase