B2B Customer Support Representative jobs in United States
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Keeper Security, Inc. · 5 days ago

B2B Customer Support Representative

positionChicago, IL
timeContract
remoteHybrid
seniorityEntry Level
date1+ years exp

Keeper Security, Inc. is a leading cybersecurity company that provides innovative solutions to protect users and organizations globally. They are seeking a passionate Customer Support Representative to enhance customer experience by delivering professional assistance and troubleshooting support via phone and email.

Cloud SecurityCyber SecurityIdentity ManagementSecuritySoftware

Responsibilities

Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Qualification

Technical support experienceSalesforce experienceGoogle Docs proficiencyMS Office proficiencyProfessionalismTechnical proficiencyCommunication skillsTeam collaborationProblem-solvingPresentation skills

Required

1+ years of experience in a technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with customers

Preferred

Bachelor's degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers

Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses

Company

Keeper Security, Inc.

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Glassdoor3.6
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Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally.
dateFounded in 2011
location
Chicago, Illinois, USA
people-size501-1000 employees
web-link
https://www.keepersecurity.com

Funding

Current Stage
Late Stage
Total Funding
$60.25M
Key Investors
Summit PartnersInsight Partners
2023-05-09Private Equity
2020-08-13Private Equity· $60M
2011-01-01Seed· $0.25M

Leadership Team

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Darren Guccione
Co-founder and CEO
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Craig Lurey
CTO, Co-founder
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Recent News

Best Information Security SIEM Tools, Software, Solutions & Vendors
Identity Management and Information Security News for the Week of January 9th: Ping Identity, ManageEngine, Keeper Security, and More
2026-01-11
Morningstar.com
Keeper Security Launches JetBrains Extension, Embedding Zero-Trust Secrets Management Directly Into Developer Workflows
2026-01-07
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Keeper Security expands federal bench with latest senior hires
2025-12-25
Company data provided by crunchbase