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Bronson Healthcare · 2 days ago

Administrative Assistant - Patient Access

Greater Kalamazoo Area

Full-time

Onsite

Mid Level

3+ years exp

Bronson Healthcare is seeking an Administrative Assistant for Patient Access to join their team. The role involves providing secretarial and clerical services to management, managing schedules, preparing correspondence, and maintaining records while ensuring confidentiality and effective communication.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Completes a variety of secretarial/clerical tasks including transcription of written or dictated materials, processing of invoices and purchase requisitions, making travel arrangements, meeting planning, create and/or type correspondence, agendas, memos, forms, tables, charts, schedules, etc. Depending on the area this may require knowledge of medical or other special terminology

Maintains and updates records and files; may compile and maintain financial and/or budget data

Operates a variety of automated standard office equipment, such as CRT's, personal computers, typewriters or word processors, calculators, photocopying machines, etc

Independently develops and maintains spreadsheets and databases to input, maintain and retrieve data, track statistics, monitor activities and to provide regular and recurring reports

Independently composes/develops routine memos, correspondence, agendas, short articles, and written materials to communicate plans and programs. Able to complete simple analysis

Maintains director/staff's schedule. Schedules and/or reschedules appointments and advises director/staff of schedule changes/modifications

Places, receives, and directs phone calls; takes and transmits messages. Provides information to callers, or refers them to others

Communicates concisely, effectively and to the point in a professional manner both orally and in writing. Exceptional knowledge of English grammar, spelling and punctuation

Proactively manages director/staff's schedule. Schedules and/or reschedules appointments and advises director/staff of schedule changes/modifications

In addition to the above general secretarial/clerical duties, performs specific functions unique to the individual area such as preparing and distributing worksheets and other materials, inputting production and other operational data, processing payroll transactions, coordinating educational functions, etc

Assisting Security department and Workplace Violence Program with scheduling, meeting minutes, training, planning and dispatch

Schedule all training activities including the BMS implementation events

Prepare materials for all training and BMS activities

Make room and facility arrangements for specials needs of training activities

Coordinate all CEU requirements for the department

Send surveys after training events as needed

Coordinate the preparation of office and equipment for new team members

Maintain CFL whiteboard calendar in the visibility room

Maintain CFL huddle board metrics

Assist in the coordination of the calendars for the LPI consultants

Utilize the CFL Outlook Inbox/Calendar

Review the EDI, ED Game and other training classes for attendance 2 weeks ahead of classes

Assist in maintaining the BMS SharePoint and Intranet pages

Assist in the coordination of HVN activities

Qualification

Microsoft Office SuiteData managementInterpersonal communicationTime managementMedical terminologyProblem solvingAdaptabilityTeam collaboration

Required

High school diploma or general education degree (GED) and 3-5 years general office experience required

Must be proficient with multiple standard software(s) on personal computer (Microsoft Work, Excel, PowerPoint, Outlook, Sharepoint, and Internet) with keyboarding speed of 65 words per minute (skills tested through Human Resources at an acceptable level)

Must possess excellent interpersonal communication skills and demonstrated ability to independently handle decision making

Must be dependable with good interpersonal skills

Ability to stay focused with multiple distractions

Cohesively work with team in high stress situations

Competent in decision-making, problem solving

Effective time management skills with ability to prioritize workload; self-directed

Ability to adapt, maintain effectiveness when new information presents and/or situation changes

Additional knowledge of general or specific medical/technical terminology may be required for certain departments