Braden Business Systems · 2 days ago
Senior Service Desk Analyst
Fishers, IN
Full-time
Onsite
Mid, Senior Level
2+ years expBraden Business Systems is seeking a Senior Service Desk Analyst to play a key leadership role within their Service Desk team. This role involves mentoring team members, solving complex technical issues, and ensuring exceptional client experiences in a Managed Services environment.
ComputerCRMInformation Technology
Hiring Manager
Pamela Wolfe
Responsibilities
Act as a senior technical resource for the Service Desk team, providing guidance, mentorship, and escalation support
Bring 2–4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations
Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations
Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation
Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP
Administer and support Microsoft Windows operating systems across desktop and server environments
Assist with Microsoft 365 services, including Outlook, Teams, and related applications
Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks
Contribute to continuous improvement of service desk processes, documentation, and team standards
Communicate clearly and professionally with clients and internal team members, both verbally and in writing
Participate in an on-call rotation as part of a shared team responsibility
Qualification
Required
Proven experience as a Senior Service Desk Analyst or in a similar role
Bring 2–4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations
Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations
Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation
Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP
Administer and support Microsoft Windows operating systems across desktop and server environments
Assist with Microsoft 365 services, including Outlook, Teams, and related applications
Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks
Contribute to continuous improvement of service desk processes, documentation, and team standards
Communicate clearly and professionally with clients and internal team members, both verbally and in writing
Participate in an on-call rotation as part of a shared team responsibility
Strong troubleshooting and problem-solving skills across hardware, software, and networking
Experience with ticketing systems and structured service workflows
A service-focused mindset with a demonstrated history of strong client interactions
A collaborative approach and a desire to support team and organizational success
Preferred
Prior experience working for a Managed Service Provider is strongly preferred
Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Braden Business Systems
Braden Business Systems is a business supplies and equipment company offering document management and production print solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cody Guernsey
vCIO
Erik Braden
Managing Partner
Recent News
EIN Presswire
2025-10-17
Company data provided by crunchbase