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Kodiak Solutions · 1 day ago

Technical Support Analyst

United States

Full-time

Remote

Entry Level

2+ years exp

Kodiak Solutions is dedicated to transforming the healthcare industry through technology-driven solutions. The Technical Support Analyst role involves supporting and implementing software through assigned incidents, requests, and changes, while learning to communicate effectively across different teams.

Business IntelligenceComplianceFinancial Services

H1B Sponsor Likely

Responsibilities

Learn technical skills required to resolve customer support cases/requests

Learn team structure and deliver assigned items in established timelines

Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities

Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow)

Learn compliance standards across various product areas

Leveraging documentation related to products and services tasked with supporting/implementing

Qualification

Microsoft SQL StackProduct support experienceServiceNowMicrosoft AzureSnowflakeTechnical certificationsCommunication skillsAdaptability

Required

Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience

2-3 years of relevant experience in product support and/or product implementation

Min 1 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)

Ability to develop product knowledge in a domain area, and across product lines

Ability to work in a shifting environment while maintaining various levels of standardization and consistency

Experience with ticketing system(s) preferably ServiceNow

Preferred

Experience with Microsoft Azure and/or Snowflake, a plus

Technology certifications, a plus

Company

Kodiak Solutions

Kodiak Solutions offers services for finance, revenue cycle, and compliance teams to manage resources and reduce risk.

Founded in 2005

Indianapolis, Indiana, USA

201-500 employees

https://www.kodiaksolutions.io

H1B Sponsorship

Kodiak Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)