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State of Delaware · 1 week ago

Office Associate

Delaware, United States

Full-time

Onsite

New Grad, Entry Level

The State of Delaware's Department of Health and Social Services (DHSS) is dedicated to improving the quality of life for its citizens. They are seeking an Office Associate to provide general office support, including handling communications, processing data, and maintaining records.

Government

No H1B

Responsibilities

Delivers excellent customer service in-person, electronically, or by written communication

Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation

Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data

Sorts, codes, scans, uploads, logs, and indexes, data/information

Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information

Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required

Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements

Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters

Performs other related duties as required

Qualification

Customer serviceOffice supportData collectionRecord keepingCommunication

Required

Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies

Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others

Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information