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Sonora Quest Laboratories/ Laboratory Sciences of Arizona · 1 day ago

Client Services Representative

Sonora, AR

Full-time

Hybrid

Entry Level

1+ years exp

Sonora Quest Laboratories is a leading provider of laboratory and diagnostic services. They are seeking a Client Services Representative to effectively communicate with clients regarding laboratory test availability and results, while providing exceptional customer service in a fast-paced call center environment.

Health CareHospital

Responsibilities

Spends 90% of the time receiving incoming call and making outbound calls

Professionally interacts with Physicians and their staff, patients, and internal customers over the phone

Uses all resources available to resolve a situation

Works in a production environment and strives to exceed all metrics in the department

Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material

Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody

Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies

Participates in self-directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap

Completes special projects as assigned

Can be required to arrange pick up, delivery and / or shipment of specimens

Participates in peer-to-peer knowledge transfer and training

Qualification

Customer serviceMultitaskingCommunication skillsMS OfficeOrganizational skillsInterpersonal skillsDetail orientedSelf-motivated

Required

High School Diploma required and a minimum of one year experience in customer service

Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials

Must possess excellent organizational, interpersonal and communication skills

Experience with MS Office

Preferred

Customer service in a laboratory/diagnostic/health care industry preferred

Additional related education and/or experience preferred

Benefits

WEEKEND differential pay

Weekly incentives for employees achieving production metrics

Company

Sonora Quest Laboratories/ Laboratory Sciences of Arizona

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Sonora Quest Laboratories, a subsidiary of Laboratory Sciences of Arizona, is an Arizona-based joint venture between Banner Health and Quest Diagnostics (NYSE: DGX) that makes up one of the nation’s largest integrated laboratory systems.

Founded in 1997

Phoenix, Arizona, USA

1001-5000 employees