Help Desk Technician jobs in United States
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ApplyLogic Consulting Group, LLC · 2 days ago

Help Desk Technician

positionClinton, TN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

ApplyLogic Consulting Group, LLC is a fast-paced Service-Disabled Veteran-Owned Small-Business that values its people and offers a supportive work environment. They are seeking Help Desk Technicians to provide Tier I technical assistance to end users, focusing on customer service and technical support for a government client.

Cloud Data ServicesConsultingInformation ServicesInformation Technology
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues
Log all service requests and incidents in the ticketing system and ensure accurate, timely updates
Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams
Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude
Support standard operating procedures and contribute to the overall effectiveness of the service desk

Qualification

Technical supportCustomer serviceMicrosoft 365Active DirectoryCompTIA A+MultitaskingInterpersonal skillsCommunication skillsProblem-solving

Required

High school diploma or equivalent
0–2 years of experience in a technical support or customer service environment
Basic understanding of computers, software, and network functionality
Strong interpersonal and communication skills, with an ability to explain solutions in plain language

Preferred

Prior help desk or call center experience
Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow
CompTIA A+ or equivalent certification
Strong multitasking and problem-solving skills in a fast-paced environment

Company

ApplyLogic Consulting Group, LLC

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ApplyLogic is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) and leading provider of integrated technology solutions to customers across the public and private sectors.
dateFounded in 2004
location
Dunn Loring, Virginia, USA
people-size51-200 employees
web-link
http://www.applylogic.com/

Funding

Current Stage
Growth Stage

Leadership Team

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J. Jeff Ramella
Founder | CEO
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Company data provided by crunchbase